Billing, Add-ons and Supplies¶
Platform: AXITRAQ (axitraq.app) Last Updated: July 2026 Applies To: Account Owner and users with billing permission
This page explains how subscriptions, add-ons, the SMS wallet and physical supplies work in AXITRAQ. You manage all of it from Company → Subscription & Billing.
Billing actions are available to your account Owner and to users with the appropriate management permission.
Your subscription¶
Your plan, billing cycle, status, next billing date and payment method are shown in the Subscription & Billing panel.
- Change Plan — pick a different plan. If you already have an active subscription, the change applies immediately and you're charged or credited the prorated difference. If you're still on a trial, you'll be taken to secure checkout to start your subscription.
- Build Custom Plan — use the sliders to size offices, managers, employees, contractors, assets and parts. The monthly price updates live; switching applies the new amount to your subscription.
- Manage Payment — opens the secure payment portal to update your card.
- Cancel / Reactivate — cancelling keeps your service until the end of the current billing period; you can reactivate any time before it ends.
- Refresh — re-syncs the latest status from the billing provider.
- Invoice History — expand to view and download your past tax invoices.
How your card is billed¶
AXITRAQ never sees or stores your card details — cards are held by a PCI-DSS compliant, tokenised payments provider. The billing provider used for your account depends on where your business is registered:
| Your region | Billing provider | What that means for you |
|---|---|---|
| Australia | AXITRAQ Stripe (direct) | AU tax invoice issued by Aditech Pty Ltd, 10% GST added, ABN shown. The same card is used for subscription, SMS wallet top-ups and supplies. |
| Outside Australia (UK, US and beyond) | AXITRAQ Paddle (Merchant of Record) | Paddle acts as the seller of record, applies your local sales tax/VAT and issues the invoice on our behalf. |
Your region is set when you sign up (based on the AXITRAQ site you signed up on,
e.g. axitraq.com.au for AU) and cannot be changed later.
One card, many uses (AU)¶
For Australian customers, the credit or debit card you save under Payment Method is used for:
- Your monthly or annual subscription,
- Add-ons attached to your subscription,
- Your SMS wallet top-ups and automatic top-ups,
- Physical supply orders (asset label rolls, QR-code parts books, signage),
- Batch QR label print orders.
Every charge produces a branded tax invoice in your Invoice History.
Add-ons¶
Add-ons are optional extras attached to your account.
- Open the Add-ons panel to see what's available and what you currently have.
- Add an add-on — any prorated recurring charge is applied immediately.
- Remove an add-on — the change is prorated immediately too.
You need an active subscription before you can add recurring add-ons.
SMS Line and Wallet¶
Your dedicated AXITRAQ SMS line lives on the SMS Line sub-tab of Subscription & Billing (also reachable from the Messaging dashboard). From here you can:
- Apply for and order your dedicated Australian mobile number,
- Top up the SMS wallet (min A$30 ex-GST) or set an amount of your choice,
- Turn Automatic Top-up on or off and choose the trigger amount,
- View Recent Activity (wallet ledger) and download tax invoices for every SMS-related charge.
There is no separate carrier signup — AXITRAQ is the reseller and handles provisioning, compliance and billing for you. See Messaging → SMS Messaging for the full walkthrough.
Ordering supplies¶
Physical supplies — asset label rolls, QR-code parts books and site signage — are ordered from the Order Supplies panel and invoiced separately.
- Choose an item and click Order.
- Enter the quantity and your shipping address.
- Place the order. An invoice is emailed to your account email address.
Your recent supply orders and their status (ordered, invoiced, shipped) are listed in the same panel.
Frequently asked questions¶
When am I charged for a plan change or add-on? Immediately, with a prorated amount for the remainder of your current billing period. Your next invoice then reflects the new recurring total.
How do I update my card? Use Manage Payment in the Subscription & Billing panel to open the secure payment portal.
Are supplies billed on my subscription? No. Supplies are one-off purchases invoiced separately from your subscription.