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Exporting Your Company Data

Version: 1.0 Last Updated: 2026-06-02 Applies to: AXITRAQ Web Platform (axitraq.app) Who can use this: Account Owners only

Overview

AXITRAQ lets you download a complete archive of all your company's data at any time — every record plus all your uploaded files. This is useful for your own backups, for accounting or compliance records, or simply for peace of mind knowing your data is yours and always within reach.

The archive includes:

  • All your records — assets, jobs, inspections, parts, people, clients, timesheets, messages, audit history and more — exported as CSV spreadsheets (one file per data type) that open in Excel, Numbers, Google Sheets or any spreadsheet program.
  • All your files — the photos, documents and signatures you've uploaded.
  • A manifest and README describing exactly what's in the archive.

Everything is bundled into a single password-protected ZIP archive that you download securely.

Owner only

For security and privacy, only the account owner can generate and download a data export. The option does not appear for other users.

Your Archive Is Encrypted

Your export is protected with AES-256 encryption — the same standard used by banks and governments. When you request an export you choose a passphrase. The downloaded ZIP can only be opened with that passphrase.

We never store your passphrase

AXITRAQ does not keep a copy of your passphrase and cannot recover it. If you forget it, simply generate a new export with a new passphrase. Choose something strong (at least 12 characters) and store it somewhere safe, like a password manager.

Opening the archive

Because the archive uses strong AES encryption, you'll need a tool that supports it. The built-in macOS Archive Utility and Windows Explorer's basic "Extract" do not support AES ZIPs. Use one of these free tools instead:

Platform Recommended tool
Windows 7-Zip
macOS Keka or The Unarchiver
Linux 7z x archive.zip (from p7zip), or unzip with the password prompt

When you open the ZIP, the tool will prompt you for your passphrase.

Generating an Export

  1. Go to Settings and open the Data Export tab.
  2. Enter a strong archive passphrase, then enter it again to confirm.
  3. Click Generate Export.

Your export is built in the background. For larger accounts this can take a few minutes — you don't need to keep the page open. When the archive is ready:

  • You'll receive an email letting you know it's ready, and
  • The export will appear in the Recent exports list on the same tab with a Download button.

Downloading an Export

In the Recent exports list, each export shows when it was requested, its status, what it contains, and its size. When an export's status is Ready, click Download.

The download link is time-limited (valid for 24 hours) and unique to you. After you download the archive, open it with one of the AES-capable tools above and enter your passphrase.

Exports expire

To keep your data safe, finished archives are automatically removed from our servers after a short retention period. If you need it again later, just generate a fresh export.

What's Inside the Archive

axitraq-export-<id>.zip
├── README.txt                ← what this archive is and how to open it
├── manifest.json             ← machine-readable summary (tables, row counts, files)
├── database/
│   ├── assets.csv
│   ├── jobs.csv
│   ├── inspections.csv
│   ├── parts.csv
│   ├── employees.csv
│   ├── ... (one CSV per data type)
└── files/
    ├── photos/...
    ├── documents/...
    └── signatures/...

What is not included

For your protection, a small amount of sensitive security material is deliberately left out of the export and cannot be downloaded:

  • Two-factor authentication secrets and backup codes
  • Trusted-device records and login/verification codes
  • API keys, password-reset tokens and webhook secrets
  • Encryption keys

These are security credentials, not your business data — leaving them out ensures your archive can't be used to impersonate your account if it ever fell into the wrong hands. All of your actual operational data (assets, jobs, people, files, history, etc.) is included.

Frequently Asked Questions

How often can I export? You can generate exports as you need them. To protect performance, there's a short cool-down between requests; if you've just started one, wait for it to finish before starting another.

Can other users in my company export the data? No. Only the account owner can see the Data Export tab and download archives.

I lost my passphrase — can you unlock my archive? No. We never store passphrases and cannot recover or reset them. Generate a new export with a new passphrase instead.

Is my data sent anywhere insecure? No. The archive is stored in encrypted form in a private, access-controlled location, and is only ever delivered to you over an encrypted, time-limited link.